How to obtain service for your radio:
1. Contact me. This is the first step. Click here to email your contact information along with the make and model of your radio. Also include any other specifics related to your set. Please do not send anything prior to contacting me.
2. Getting the set to me. The most reliable shippers are UPS or FEDEX. As an alternative, I am located near Chattanooga, Tennessee which is centrally located from Knoxville, Nashville, Birmingham or Atlanta. Local drop off and pickup is most welcome. Transportation costs to and from my location are your responsibility.
Packing the set:
PLEASE REMEMBER, I AM NOT RESPONSIBLE FOR DAMAGE IN SHIPMENT. YOU MUST PURCHASE INSURANCE BOTH WAYS. TAKING THE TIME TO PROPERLY PACK YOUR SET WILL BE TIME WELL SPENT. IF YOU HAVE ANY QUESTIONS CONCERNING PACKING PLEASE LET ME KNOW. I'LL BE HAPPY TO GUIDE YOU THROUGH IT.
1. Remove the set from the cabinet. This is not a major job. First thing to do is turn the dial to the low end or "55". This meshes the plates of the tuning condenser and should prevent damage to them. Be careful when packing around this component. Remove the knobs. This can be a matter of simply pulling them off the shaft or loosening a set set screw, then removing them. Keep them in a safe place. Do not send knobs with the set unless missing ones need replacement. Please advise during our discussion if this is the case.
2. Most sets have screws or bolts that go through the bottom of the cabinet that hold the chassis in place. Console sets usually have them under the shelf that the chassis is mounted on. Carefully make any notes that will help you in reassembling the set once it's restored.
3. If the speaker is not attached to the chassis as in some table sets, remove it from it's mounting board. They usually are attached with nuts and washers or in some cases, screws which go into the mounting board. Once removed, prepare the speaker by cutting a piece of cardboard large enough to cover the front to protect it from damage and attach it to the speaker using the holes in the edge of the frame. For large speakers pack in a separate box from the chassis. Care should be taken to wrap the prepared speaker in a heavy plastic bag and use cardboard pieces so placed that packing material will not be pushed through the cone from the back when packing.
4. Consoles. Some consoles of the 1939-50 era have some type of built in antenna system. It is necessary to send this item as well due to the fact that it is part of the tuning system. Be sure to note how it's connected as you remove it. You will receive exact reconnection instructions with the set.
5. It is safest to pack the chassis and speaker in separate boxes. The chassis should have the tuning condenser plates fully meshed to prevent damage. It is best to wrap the chassis in several layers of large bubble wrap. Pack in a box so there is NO movement inside once the box is taped shut. I strongly recommend putting this inside another box with at least 2 inches of padding. Again, once double boxed and taped there should be no movement inside. Packages should be slightly overfilled so they will be tight when taped shut.